If we could take away IT so you could run your business how would you feel?

May 11, 2017

It's a simple concept, delivery of all your IT needs - reducing down time, upskilling and training, time to market, inappropriate spend, time management of resources, security, connectivity, incompatibility......the list goes on.

Access one simple platform where all your data and systems are safe and accessible, always available much like power, water and other utilities.

Now we know IT appears to be more complex but do you really care if your staff have Lenovo or HP laptops? What does it matter who makes the router or what brand of server you buy – if it meets your business needs then that’s all that should matter! Yet, IT departments exist within enterprises around the world and still occupy themselves with these decisions - is that a good use of their time? The commercial aspects of selection and negotiation then follow, adding mountains of administrative cost and that's just the beginning! You then have to manage licenses, warranties, assets often around the globe or at the very least in multiple locations. Imagine if your electricity supply and appliances that used it carried the same complexity – it would be daunting!

Our market is maturing, we recognise that IT is evolving towards becoming a utility, with many of your end user devices already seen as commodities much like white goods, with many of the components of your data center approaching that point. Businesses are starting to evolve towards a utility based consumption model, this isn't a project - it's a process. Even organisations born in the cloud still get sucked into the world of managing their IT.

We at Viadex are passionate about the evolution, we work with mid-sized enterprises who have globally dispersed operations. As a global enterprise with more than 10,000 people there are a number of prominent organisations who you could outsource your entire IT operations to, however for organisations with 1200 people and 10 offices and or Data Center world-wide, there is no single organisation positioned to meet your needs - well not many that we know of anyway, except for Viadex.

We have engaged with a research organisation to establish how globally dispersed organisations currently manage their IT from supply chain consolidation to single pain of glass IT management, from Software and Hardware Asset Management to managing spend from Capex to Opex budgets. I would be interested to hear from people working within globally dispersed organisations about where they are on their journey and what their biggest challenges are.

As a parting shot to "vendors", especially hardware vendors, your product is the plumbing, nobody cares so long as it works well every time and when the world is one market place your channel models need to reflect that! Some of the large dodos in this industry seem to think that making international warranty transfers impossible or complex protects their local business units - its antiquated and unnecessary, serving their model not yours and just one of the reasons why over time their place in the value chain will continue to diminish.......they preach that we should add value and yet their channel models fly in the face of the bleeding obvious! Wake up or become extinct! 



Request a callback

Thank you, we will be in touch with you shortly.

Send us a message

Thank you, we will be in touch with you shortly.

Client Testimonials

One of the worlds leading online gaming software providers has been a very happy client since 2002:

  • Why have you chosen to work with Viadex?

    Initially it was simply a matter of supply needs; it was convenient. Over the years the relationship has shifted from one-off purchase and supply, to a mutually beneficial partnership. I continue to invest in the relationship with Viadex because it offers a lot of advantages to me as Head of IT for a global business. These advantages include but are not limited to having an advocate working for us in discussions with vendors, having someone to make contact with vendors and either arrange proof of concept engagements or provide some background and advise relating to the vendor.

  • What are the primary benefits and/or results Viadex brings to your organisation?

    Viadex understands our business, Viadex recognises that we are a global business requiring supply to many locations, invoicing to varied entitles and that we exist in a market where there are real advantages in terms of getting to market quickly and as a result we have high expectations when it comes to logistics turnaround times.

    The Viadex account team takes time to visit our IT team and understand our project roadmap which enables them to align to our needs, as well as to offer potential solutions to address on-going challenges. Viadex recognizes the high level of technical skill in our organisation and helps us connect with the appropriate calibre of representatives from various vendors.

    Viadex assists with managing our support relationships with vendors, and taking the above into account they also help us bypass the lower levels of support and obtain quality support levels.

    Viadex advises us of how best to handle vendors, how to maximise value in our engagements and how to achieve the best return on our investments by considering alternative vendors, taking note of the timing of our purchases and optimally structuring our investment.

  • What is the process of working with Viadex like?

    Viadex has a friendly, open engagement with us. Viadex invests in face time with multiple touch-points to provide a service across the IT spectrum. The relationship is professionally owned by an account executive who is assisted by a technical team and a procurement team. The friendly and generally informal engagements suit my style; however Viadex has a professional and formal image for the times when it is appropriate. Viadex strives to respond to mails with minimal delay and is always available to take a call.

  • Why would you recommend Viadex?

    As Head of IT I appreciate not having to sweat over the details of procurement and vendor management. I am enabled to focus on delivering the business solution knowing that I can rely on Viadex to represent our best interests in commercial discussions. Viadex presents their proposed solution for review after doing the legwork. I enjoy working with the Viadex team, I have learnt a lot from them and I believe they have learnt from us too. It is a true partner relationship.