PRESS RELEASE:Viadex achieves IS0 9001:2015 Quality Management Systems Standard Certification

Surbiton, Surrey – 24th November 2016 – Viadex, the global IT infrastructure and deployment expert, is pleased to announce the achievement of the ISO 9001:2015 Quality Management Systems Standard Certification. By meeting the rigorous criteria for this standard, Viadex affirms its ability to consistently deliver an effective quality management system and drive continuous improvements to its services and internal processes. This internationally recognised certification is now a true testament to Viadex’s dedication to the highest levels of quality management and customer satisfaction.

ISO 9001:2015 is the Quality Management System (QMS) standard and is designed to be a powerful business improvement tool. The newest update was revised to ensure that the standard continued to serve the business community and maintain its relevance in today’s market place.

Viadex has improved customer satisfaction and overall operational efficiency as a result of the Certification and will be continually audited by BSI, the business standards company every six months, to ensure that the standard is maintained.

Viadex Operations Director, Pascale Bull commented “It was great to know from an independent body that the quality controls and processes we have in place were in line with the ISO 9001:2015 standard and scrutiny. The audit in October spanned the whole value chain from design right through to delivery and we passed with flying colours.” She continues, “Our approach was to appoint a senior team of staff that could oversee every department in the company collectively. It is this team approach of applying our quality management system together with our values that I believe will drive us to continuously deliver outstanding levels of service excellence in every engagement.”

Toni Allen, UK Head of Client Propositions, BSI commented: “Certification to ISO 9001 brings a process based approach to an organisation, placing customer satisfaction at the heart of the business and helping to enhance performance. By achieving this, Viadex has demonstrated its commitment to focusing on its customers and driving continual improvement to their internal processes.”  

About Viadex

Viadex specialise in end-to-end IT infrastructure solutions, flattening the supply chain and consolidating the procurement process for its clients.  They have delivered innovative and complex multi-vendor solutions to organisations in over 85 countries around the globe to date and continue to build on their global fulfilment model.

Viadex have over 15 years’ experience in helping clients across a range of industries such as Online Gaming, ISV’s, Retail, Research and Financial Services with the highest levels of accreditations from our technology partners – HPE, Cisco, Microsoft, VMware, Pure Storage, Oracle, IBM and many emerging technology vendors.

Clients include some of the world’s leading brands in their sectors.

Viadex’s international offices are located in South Africa, Gibraltar, Singapore, San Francisco and it is headquartered in Surrey, UK. For more information contact: Jacqueline Smith, Global Head of Marketing +44 (0) 20 8739 1037

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Client Testimonials

One of the worlds leading online gaming software providers has been a very happy client since 2002:

  • Why have you chosen to work with Viadex?

    Initially it was simply a matter of supply needs; it was convenient. Over the years the relationship has shifted from one-off purchase and supply, to a mutually beneficial partnership. I continue to invest in the relationship with Viadex because it offers a lot of advantages to me as Head of IT for a global business. These advantages include but are not limited to having an advocate working for us in discussions with vendors, having someone to make contact with vendors and either arrange proof of concept engagements or provide some background and advise relating to the vendor.

  • What are the primary benefits and/or results Viadex brings to your organisation?

    Viadex understands our business, Viadex recognises that we are a global business requiring supply to many locations, invoicing to varied entitles and that we exist in a market where there are real advantages in terms of getting to market quickly and as a result we have high expectations when it comes to logistics turnaround times.

    The Viadex account team takes time to visit our IT team and understand our project roadmap which enables them to align to our needs, as well as to offer potential solutions to address on-going challenges. Viadex recognizes the high level of technical skill in our organisation and helps us connect with the appropriate calibre of representatives from various vendors.

    Viadex assists with managing our support relationships with vendors, and taking the above into account they also help us bypass the lower levels of support and obtain quality support levels.

    Viadex advises us of how best to handle vendors, how to maximise value in our engagements and how to achieve the best return on our investments by considering alternative vendors, taking note of the timing of our purchases and optimally structuring our investment.

  • What is the process of working with Viadex like?

    Viadex has a friendly, open engagement with us. Viadex invests in face time with multiple touch-points to provide a service across the IT spectrum. The relationship is professionally owned by an account executive who is assisted by a technical team and a procurement team. The friendly and generally informal engagements suit my style; however Viadex has a professional and formal image for the times when it is appropriate. Viadex strives to respond to mails with minimal delay and is always available to take a call.

  • Why would you recommend Viadex?

    As Head of IT I appreciate not having to sweat over the details of procurement and vendor management. I am enabled to focus on delivering the business solution knowing that I can rely on Viadex to represent our best interests in commercial discussions. Viadex presents their proposed solution for review after doing the legwork. I enjoy working with the Viadex team, I have learnt a lot from them and I believe they have learnt from us too. It is a true partner relationship.